FAQ

Frequently Ask Questions

How to buy electricity?

You can buy electricity depending on the meter you are on: Prepaid Meter? or Postpaid Meter?
Prepaid: Input meter number, phone number to buy token in order to recharge your meter


Postpaid: Input your bill account number created for your house/building by the Disco, your phone number to make payment.


On meter input detail: Sever confirmation is triggered:


Thereafter: Payment gateway:


Next: For every purchases, the platform generates ticket details which will be available to you immediately or on a later date for print.

Input your mobile number and your password then click on ‘login’. Your password is same as meter number or account number depending on which one you are on. Your login details are cached so login details would have been saved for subsequent usage.


Input your mobile number or email then click on ‘Send Password’. Your password will be sent to either the email or mobile number.

All purchases are in Naira, the official Nigeria curreny.

1. If you are in a rented apartment and have registered with the meter number or account number as password on this platform. Once you move to another apartment, you can easily replace the old meter number with the new meter number as password for the new house/location. Just login and go to change password CLICK HERE
2. If the house belongs to you, the DISCO can map the meter device to the new house. However, if you bought a new meter device for the new house, follow the instruction in 1 above.

The steps involved in this process are really simple. All you need to do :
1. Login and it will take you directly to your dashboard
2. Your dashboard has details of your purchases and extras
3. You can also reprint your bill from your dashboard.

Usually, debit for failed transactions are to be reversed immediately from your bank or within 24 hours. Kindly contact our 24-hour support team on +234809 467 7369 or send us an email at info@getpower.ng, cso.help@getpower.ng if no reversal.
Note: Once the transaction is complete, you gain full access to the purchased token/bill.

In the event that token generation fails. Our technical team is alerted immediately and you'll be contacted. However, due to traffic on the help line that may arise. Kindly contact our 24-hour support team on +234 809 467 7369 or send us an email at info@getpower.ng, cso.help@getpower.ng.

Most likely the particular state is not yet activated on the platform in partnership with the Disco under which the state operates. However, for further discussion please kindly contact our 24-hour support team on +234 809 467 7369 or send us an email at info@getpower.ng, cso.help@getpower.ng.

Policy


We reserve the right to:
1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Security


Payment Card Industry Data Security Standard is an info sec standard for organisations issuing branded cards. Those organisations process all credit/debit card transactions issued by your bank as a accredited financial institution. All credit/debit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The site’s registered domain name is also secured (SSL) and payment are checked and verified by Payant Team (Payant), ensuring the cardholder and merchant that nobody can impersonate your card to obtain confidential information only at your negligence. We and our partners are committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Card services / Internet servers are protected by firewalls and intrusion detection systems. The Merchant does not have access to credit/debit card details. GetPower continually reviews and enhances its security in line with technological changes. Monitoring: We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website). The platform has put in measures from the design to protect it from hacking and the library used was also designed to make it difficult for hackers. However, it is impossible to have a 100% hack-proof site. The dynamic way of hacking will mean we will keep updating the site in terms of security.

Privacy


We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service and provide a taylored view. The information will not be used for anything other that which is stated in this policy for this service. None of the information will be sold or made available to anyone aside the DISCO providing the token/bill. The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site. We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail Click. By using this website, you signify your acceptance of our Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes Cookie: The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.